How IRCTC e-catering Work Behind the Screen to Provide Food in Train?

 

The IRCTC is the world's largest online travel ticketing company, with over five lakhs bookings every day. The majority of customers travel with IRCTC since it provides them with hassle-free travel and safe ticket bookings. Onboard, the IRCTC partner RailRestro offers e-catering services to passengers with delicious and healthy delivery of food in train.

RailRestro delivers amazing varieties of food at 450+ stations across India with over 2000 eateries to bring delectable cuisine to passenger’s seats. It uses established criteria to select food vendors to deliver food ordered through the RailRestro app and website. RailRestro food partners and team go through a rigorous process of food delivery in train via e-catering.

What Are The Steps Involved In Delivering Food In Train To The Passengers?

Food delivery in train is made extremely simple by IRCTCs e-catering services. The delivery staff rushes against the clock to execute a successful delivery as quickly as the train arrives at the station. Before they could get to your berth, they just had to run past a number of obstacles. What's more amazing is that we've still consistently delivered over 95% of the time!

The delivery team's major hurdle is time. Trains have quite a specific amount of time to stop, so when the delivery workers leave the store with the food box, they know it won't be simple and deliver it to the passenger. A train would give them hardly 2-3 minutes to find the coach/seat number, enter, deliver food, and collect the payment. They must overcome numerous obstacles in such a short time frame before having completed the mission!

The steps involved in delivering food in trains by RailRestro are as follows:

• Find the rail coach - Coaches frequently deviate from their synchronic sequence. When a coach is put at irregular intervals, the delivery staff must need all of their local expertise of the platform and potential coach placement to identify the coach to whom the delivery must be made. 
• Overcoming the crowd - Once the compartment has been spotted, the delivery boy makes their way into it as quickly as the rail comes to a complete stop. However, saying it is quite easier than doing it! Why? Whenever the train reaches the station, the entrances of the coaches get congested with people. The delivery men must navigate their way through the crowd since they can delay.
• Finding the correct berth - After entering the compartment, the delivery person heads straight towards the customers' berth. Once again, the delivery staff is up against an inexplicable obstacle. Instead of remaining at the seat, the customer sometimes starts to look for the food delivery guy. In such a situation, there is a great deal of confusion, and time is wasted. 
• Tallying the Food Order – As soon as the delivery boy finds the customer, they hand over the food to them. He would wait until you have double-checked and totaled the products you had ordered on the train online. The delivery guys will only demand payment once you have fully examined the food and are satisfied. 
• Payment Procedure - In the event of Cash on Delivery transactions, the money will be taken by the delivery person. They may require some more time paying the exact change if you don't pay the actual amount. The train had already begun moving at this point, and the delivery man would say his goodbye and exit the speeding train.

There are hundreds of RailRestro food in train delivery boys who race against the clock to ensure that neither of the customers gets disappointed or, in worse cases, goes hungry. After a filling supper, they are rewarded with a joyful smile on your face. Now you can order food on train online without any tension.

What Are The Criteria Used To Choose Food Vendors On The IRCTC trains?

The following are the criteria used by RailRestro to choose food vendors on the IRCTC trains:

• Hygienic practices - One of the most critical aspects that RailRestro ensures is adhered to by associated eateries is hygiene. The restaurant should carefully pack the food to prevent leaking. For food preservation, clean utensils/containers are required. Plastic gloves should always be worn by the individual packing the food for delivery or general serving. For food packing, the restaurant should also prohibit newspapers or other materials containing colors.
• Ingredients of Good Quality - The food preparation technique is next on the list. The food preparation technique is next on the list. The ingredients used throughout the food preparation of any cuisine, irrespective of the nature or amount, ought to be original and nutritious. Artificial colors must not be used by the railway food vendor when preparing any meal. Healthy and thoroughly cleansed basic ingredients must be used in every food preparation.
• Food delivered must be fresh and hot - RailRestro selects food vendors that completely adhere to its rules for delivering fresh and hot food to passengers aboard to ensure that they enjoy a great meal. Food delivery in train varies somewhat from standard food delivery. The restaurant needs to ensure there will be enough delivery agents on hand to get the meal out on time.
• Vendors Approved by the Food Safety and Standards Authority of India - The Food Safety and Standards Authority of India is a regulatory organization within the Ministry of Health and Family Welfare of the Indian government. FSSAI is committed to the development of public health and was founded under the Food Safety and Standards Act of 2006. Food providers at train stations must adhere to strict food standards to ensure healthy and clean food preparation in order to receive FSSAI certification. 
• Receipts that have been computerized - Passengers receive digital receipts for meals brought to their seats by IRCTC-approved food sellers. With the ease of IRCTC e-catering, customers may experience the greatest travel culinary services. The receipts indicate the fare breakdown, as well as the GST, charged on the bill.

The Bottom Line

While enjoying the luxuries of Indian trains, travelers can satisfy their bellies with exquisite cuisine by ordering food in train online. Use the food in train app RailRestro to place your food order and have it served at your berth to enjoy delectable and mouth-watering dishes on board.