Now Answered: Your Most Burning Questions about Food Delivery in Trains

Travelling in train either solo or a trip with family or friends is always counted as the most fascinating journeys of India. The memories last forever. Food is one of the important factors which makes journey delightful and enjoyable. Since pantry car in train have limited options to offer, IRCTC, Railway’s food delivery giant, introduced the concept of “e-catering” through which passengers can order food online in train of their choice and enjoy it on their seat. Digitization had made our life easier. Now you can check your PNR status, Train running status or live running trains on particular station in few seconds or within few clicks. E-catering is one of the digital initiatives started by IRCTC and later many private catering partners entered in partnership for food delivery in train. We make your journey memorable by providing you the option of ordering food from your favourite restaurant and get it delivered to your seat. However, digitization in food ordering has posed many queries in the mind of travelers. Here’re some of the questions busted with answers on online food ordering in train.

At what time can you order food in train?
The time to order your food online via e-catering is between 7 AM to 10 PM.

How can I order food via e-catering?
  • Open the Google PlayStore and download the food ordering app
  • Enter your 10 digit PNR number or train number and date of journey.
  • Now you can see a list of restaurant along with their stations. Select the restaurant from the list; browse the food menu and order.
  • Pay online or offline (COD)
Are there any additional charges for ordering food via e-catering?
There’re many private caterers who charge an additional cost of INR 15 to INR 20.

Are there varieties of option to order?
Yes! A wide range from Indian to Chinese, Thali to combo meals, local to regional specialties along with Jain Food; there’re number of options to order via e-catering.

How will I Know that my order is confirmed?
You’ll get confirmation SMS regarding your order details to your mobile no. along with an email on your registered Email ID. The Invoice will be attached in the same mail.

Can I Book meal in advance?
Yes! E-catering allows you to book your meal in advance before your journey. Call the customer care support wing of the caterer and place your order.

Can I cancel my present order?
Yes! You can call the caterer on their toll free number and get the order cancelled. If you have a prepaid order, the amount will be refunded within 7 working days of the order placed.

Will I get a bill for my order?
Yes! You will receive an invoice along with your hot and packed food.

Can I Pay via Cash on Delivery?
Yes! You can easily choose the COD option while placing your order. Hand over the exact change to the delivery executive for the order.

Do I Need to pay any tip for the order?
No! IRCTC has confirmed the fact that passengers don’t have to pay any tip to any of the delivery boys.

Is there any guarantee of timely delivery?
Yes! The food ordered by you is delivered on time. The catering companies ask your PNR number through which they come to know about your train running status and make effort to deliver your order on time. Your order might delay in the case when train is delayed by several hours or unpredictable. In such circumstances, delivery process is affected.

Do E-catering businesses have customer support system?
A dedicated team of food advisors are always available for your support. They take orders via call, handle cancelations and solve customers’ grievances. You can contact them from 7:00AM to 10:00 PM.

Do e-catering in train provides food for group traveling in train?
Yes! E-catering offers food for group traveling in train. Ordering group food in train is easy. Call the caterer and confer your requirement. They will arrange food for group on your desired station. You can call them in advance (24 hours, 3 days or 5 days……) and confirm your order for the date of journey. In case of bulk order, the passengers have to pay 30%-40% of the amount in advance and the rest will be paid via cash to the delivery executive in the train.

What if my amount is debited and order is not confirmed?
Do not panic! If your money is debited, this means your order is booked with the caterer. You might receive confirmation message after sometime. Do not worry! Your order is booked. You can call the customer support team for confirmation or chat with them via AI- enabled website or food ordering app.

Where can I address my complaints/issues?
Any issues related to quality of food or delivery can be directly addressed via call/Email/Social media; complaints and feedback can also be addressed via website or mobile application. The customer care executive will try their best to assist you with any doubts and problems.

Where can I address my complaints/issues?
Any issues related to quality of food or delivery can be directly addressed via call/Email/Social media; complaints and feedback can also be addressed via website or mobile application. The customer care executive will try their best to assist you with any doubts and problems.

These’re some of the most burning questions about food delivery in trains, haunting every passenger. If you have a plan to travel via train, do not hesitate to use catering services, as it provides best services and good quality food on your berth within a few clicks.

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